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Insights

Belle is committed to sharing insights, learnings and best practices based on our work, as well as the specific expertise and experience of our team. Below are some of our latest thoughts.

By Brian Dwyer

Belle and Cloud303 Fuel Development of AI Technology for In-Home Preventive Care Powered by Amazon Web Services (AWS)

  Nashville, TN – September 25, 2024 — Belle, the largest in-home foot care company in the U.S., and Cloud303, a leading provider of cloud-based healthcare solutions, today announced the two organizations will accelerate the development of strategic artificial intelligence (AI) and machine learning (ML) aimed at revolutionizing preventive care in the home. Powered by […]


By Armand Lauzon

Avoiding Systemic Collapse: Increasing Deployment of Community Health Workers is a Just in Time Response to a Dwindling Healthcare Workforce

  By the year 2033, the U.S. will experience a shortage of up to 139,000 physicians. The brave professionals who are doing their best amidst the growing shortage are feeling the burden. Nearly 50% of primary care physicians are experiencing burnout. Meanwhile, experts predict a shortage of more than 78,000 registered nurses next year. Almost […]


Navigating Care
By Armand Lauzon

Prioritize Point Solutions that Can Simplify Navigation + Coordinate Care to Avoid Fragmentation for Members and Frustration for Providers

  In many ways, technology has positively impacted our healthcare system and fueled innovation and improvement. At the same time, technology has also created chaos. As an example, the digital health revolution has produced more than 350,000 new products and services for health plans, providers and employers to evaluate. This has been a driving force […]


long road ahead
By Armand Lauzon

Looking to Boost Member Engagement? It’s About the Journey, Not the Destination.

  Many consumer brands have learned that broader, more sustainable success is achieved by building long-lasting relationships with customers instead of being hyper-focused on an initial sale or a specific transaction. In other words, they take the long view. They focus on the journey, not a destination. For example, Nike is not in the business […]


measuring value
By Molly Srour

Measuring ROI Has Always Been a Struggle for Health Plans and Vendors. Now the Stakes Are Higher Than Ever. How Do We Credibly Show Value?

  One of the most critical variables to consider when comparing potential solutions for Medicare Advantage plans is how various vendors measure their performance and demonstrate value. Measurement is really hard. It requires dedicated data science and actuarial expertise, in addition to supporting  data infrastructure and processes. Even if these things are available,  it can […]


Happy senior at home with technician
By Armand Lauzon

Setting Joy as Your Experiential North Star: It’s Time to Surprise and Delight Healthcare Consumers

  Consumers are not accustomed to being surprised and delighted in their healthcare interactions. While they typically like and trust their personal physicians, outside of that relationship, they’ve often been let down and underwhelmed. To successfully engage your members, you must overcome what we call the “engagement sins of the system”. Take an average doctor’s visit as an […]


forming a triangle with hands to frame a view
By Brian Dwyer

The Value Triangle: How Your Medicare Advantage Plan Can Ensure Every Supplemental Benefit Offers Strategic Upside

  In 2024, the average Medicare beneficiary has access to more than 40 Medicare Advantage (MA) plans. This is approximately twice as many choices as individuals had in 2018. As competition has stiffened, many MA plans have pumped up supplemental benefits as a way of attracting new enrollees and retaining existing members. The median number […]


happy elderly couple at front door
By Armand Lauzon

Trust Is the Key to Rekindling Dwindling Satisfaction and Loyalty Among Medicare Advantage Members

  Getting members activated and engaged is hard work, even when they’re highly satisfied with your plan. What happens when they’re less satisfied? It gets infinitely harder. Current trends suggest that most Medicare Advantage plans are finding themselves taking the “infinitely harder” path to member engagement. One recent study reported an average Net Promoter Score […]


ROi Study
By Eli Goldberg

From Joy to Value: Quantifying ROI of In-Home Foot Care for Medically Complex Health Plan Members

  Belle provides In-home foot care (medical pedicures) for members of Medicare Advantage plans, as well as Chronic Condition Special Needs Plans (C-SNPs). We consistently receive glowing reviews from members and fare incredibly well on all satisfaction measures, including maintaining a NPS of 98. Creating joy for individuals is core to what we do as […]