Insights

  Belle has had the privilege of speaking at several leading industry events recently, which has also allowed us to tune in to the latest trends impacting the healthcare space, specifically within Medicare Advantage circles. In the spirit of collaboration and thought leadership, we wanted to share what we’ve heard, and what we’ve learned. Below […]

  Medicare Advantage plans are facing financial pressure across multiple fronts, including a CMS crackdown on prior-authorization rules, a steady stream of scrutiny around risk adjustment strategies and a consistently rising bar for star ratings. A recent McKinsey report suggests that plans should “focus on building better provider partnerships and improving member engagement in their […]

  Nashville, TN – September 25, 2024 — Belle, the largest in-home foot care company in the U.S., and Cloud303, a leading provider of cloud-based healthcare solutions, today announced the two organizations will accelerate the development of strategic artificial intelligence (AI) and machine learning (ML) aimed at revolutionizing preventive care in the home. Powered by […]

  By the year 2033, the U.S. will experience a shortage of up to 139,000 physicians. The brave professionals who are doing their best amidst the growing shortage are feeling the burden. Nearly 50% of primary care physicians are experiencing burnout. Meanwhile, experts predict a shortage of more than 78,000 registered nurses next year. Almost […]

  In many ways, technology has positively impacted our healthcare system and fueled innovation and improvement. At the same time, technology has also created chaos. As an example, the digital health revolution has produced more than 350,000 new products and services for health plans, providers and employers to evaluate. This has been a driving force […]

  Many consumer brands have learned that broader, more sustainable success is achieved by building long-lasting relationships with customers instead of being hyper-focused on an initial sale or a specific transaction. In other words, they take the long view. They focus on the journey, not a destination. For example, Nike is not in the business […]

  One of the most critical variables to consider when comparing potential solutions for Medicare Advantage plans is how various vendors measure their performance and demonstrate value. Measurement is really hard. It requires dedicated data science and actuarial expertise, in addition to supporting  data infrastructure and processes. Even if these things are available,  it can […]

  Consumers are not accustomed to being surprised and delighted in their healthcare interactions. While they typically like and trust their personal physicians, outside of that relationship, they’ve often been let down and underwhelmed. To successfully engage your members, you must overcome what we call the “engagement sins of the system”. Take an average doctor’s visit as an […]

  In 2024, the average Medicare beneficiary has access to more than 40 Medicare Advantage (MA) plans. This is approximately twice as many choices as individuals had in 2018. As competition has stiffened, many MA plans have pumped up supplemental benefits as a way of attracting new enrollees and retaining existing members. The median number […]

  Getting members activated and engaged is hard work, even when they’re highly satisfied with your plan. What happens when they’re less satisfied? It gets infinitely harder. Current trends suggest that most Medicare Advantage plans are finding themselves taking the “infinitely harder” path to member engagement. One recent study reported an average Net Promoter Score […]