Medicare Advantage (MA) plans are facing an array of challenges in today’s environment. Responding effectively largely hinges on an MA plan’s ability to consistently engage members. This is proving harder than ever to accomplish.

The key to improving engagement lies in adopting approaches that have proven successful for companies like Instacart, DoorDash and Amazon. You must deliver value right to the front door.

In our latest eBook, we discuss various strategies that make home-based engagement work, including:

• Setting joy as your experiential North Star
• Taking the long view by prioritizing relationships
• Empowering members with peer to peer support
• Establishing a comprehensive data strategy

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